Customer Service

Ordering Online

Submit your order securely to us via this web site.

Assistance By Phone

Call us at 925-875-9565. Our friendly staff will assist you in placing your online order over the phone. Use our site as your own personal catalog!

Shipping Policies

San Ramon Campus Book Store ships orders via UPS. Shiping/Handling fees are non-refundable. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 4 - 7 working days. During August or January, delivery time may take longer.

Return

THE CURRENT DEADLINE FOR REFUND ON TEXTBOOKS IS SAME BUSINESS DAY.

Bring with you the current original cash register receipt on or before the last day of the refund period.

A FULL REFUND WILL BE GIVEN IF...

New textbooks are clean with perfect bindings and absolutely in mint condition with no names, markings or writing of any kind in the book. Used textbooks must be in re-salable condition.

Textbooks purchased new and then written in, signed or soiled may be returned at the used price. Wrapped or boxed textbooks MUST NOT BE UNWRAPPED OR OPENED.

No REFUNDS or EXCHANGES on the following: catalogs, schedules, general books, sale merchandise, opened software, reference books or study aids.

MANAGEMENT RESERVES THE RIGHT TO DETERMINE THE CONDITION OF ALL MERCHANDISE BEING RETURNED.

We reserve the right to refuse service, orders, or advertising requests on this site.

Contact Support

Contact us anytime with questions or concerns via email at: bmarr@dvc.edu. You can also contact our customer service department at: 925-875-9565